Refund and Cancellation Policy
- Payment is required before confirming an appointment.
- Clients must give at least 24 hours’ notice to cancel or reschedule.
- Late cancellations made less than 24 hours before the appointment may not qualify for a refund.
- Missed appointments and no-shows are non-refundable.
- If the psychologist cancels a confirmed appointment, the client may choose rescheduling or a full refund.
- Approved refunds will be processed within 7 to 10 business days.
- Bank, card or payment-gateway processing time may vary.
- Digital products, downloadable resources and completed services are non-refundable.
- Refund requests must be sent through email or WhatsApp with the client’s booking details.
- Refund eligibility will be reviewed according to the service status and cancellation time.