Service Delivery Policy
- The website provides psychology consultations, parent guidance, assessments, report reviews, school guidance and related professional services.
- No physical products are shipped unless clearly stated on a specific product page.
- Online consultations are delivered through Zoom, Google Meet, WhatsApp video or another agreed platform.
- The meeting link and appointment details are shared after payment and booking confirmation.
- In-person consultations are provided at 519 F2, Johar Town, Lahore, Punjab, Pakistan.
- Clients must provide a correct phone number, WhatsApp number and email address.
- Appointment confirmation is usually sent within one business day after payment verification.
- Reports, written recommendations and assessment documents will be delivered according to the timeline communicated during booking.
- Delays may occur if the client does not provide the required information, forms, records or assessment documents.
- Services are delivered only at the confirmed date and time.
- Online clients are responsible for having a stable internet connection and a private environment.
- International clients may receive consultation, parent guidance, report review and educational support according to applicable professional limitations.
- Emergency and crisis services are not provided through the website.