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Refund and Cancellation Policy

  • Payment is required before confirming an appointment.
  • Clients must provide prior notice to cancel or reschedule.
  • Late cancellations may not qualify for a refund.
  • Missed appointments and no-shows are non-refundable.
  • If the psychologist cancels a confirmed appointment, the client may choose rescheduling or a full refund.
  • Approved refunds will be processed within 7 to 10 business days.
  • Bank, card or payment-gateway processing time may vary.
  • Digital products, downloadable resources and completed services are non-refundable.
  • Refund requests must be sent through email or WhatsApp with the client’s booking details.
  • Refund eligibility will be reviewed according to the service status and cancellation time.
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